Rules and Regulations – these Rules and Regulations, specifying the principles of concluding distance sales agreements via the Internet Store and the sales form, the principles of performing these agreements, the rights and obligations of the parties to the distance sales agreement and the principles of the complaint procedure. With regard to services provided electronically, the Rules and Regulations are respectively the rules and regulations referred to in Article 8 of the Electronic Services Act.
Customer – a natural person with full legal capacity, a legal person or an organisational unit without legal personality, which is granted legal capacity by the Act, who enters into a Distance Sales Agreement with the Seller.
Consumer – a natural person making a legal transaction with the trader which is not directly connected with his/her economic or professional activity.
Entrepreneur – a natural person concluding a Distance Sales Agreement directly related to his/her business activity, when the content of this Agreement indicates that it is not of a professional nature for this person, in particular resulting from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity.
Entrepreneur – a natural person, a legal person or an organisational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity in its own name.
Online Store – the website operated by the Seller, available at the following electronic addresses: https://bikehero.pl and https://odkup.bikehero.pl, through which the Customer may obtain information about the Goods and their availability and purchase the Goods or order service.
Distance Sales Contract – a contract for the sale of Goods/ contract for the provision of Digital Services or Digital Content (if applicable), concluded via the Online Shop.
Goods – a movable item that the Customer may purchase from the Online Shop.
Digital service – a service that allows the Consumer to:
the generation, processing, storage or access to data in digital form;
the sharing of digital data which has been transmitted or created by the Consumer or other users of this service;
other forms of interaction through data.
Digital content – data produced and delivered in digital form.
Privacy and Cookies Policy of the Online Shop and Sales Form – a document setting out detailed rules for the processing of personal data and the use of cookies. The privacy and cookies policy constitutes Appendix No. 3 to the Regulations and is available at https://bikehero.pl/pl/privacy-and-cookie-notice.html.
Durable medium – means a material or tool enabling the Customer or the Seller to store information addressed personally to the Customer in a manner allowing future access to the information for a period of time appropriate to the purposes the information is used for and which allows for the recreation of the stored information in an unchanged form, in particular electronic mail.
Electronic order form – the electronic ordering procedure made available by the Seller to the Buyer.
Electronic return form – electronic return procedure made available by the Seller to the Buyer; available at https://bikehero.pl/pl/returns-open.html.
Electronic complaint form – the electronic complaint procedure made available by the Seller to the Buyer; available at https://bikehero.pl/pl/rma-open.html.
Sending an order – confirmation of an order by clicking the ‘Order and pay’ button by the Customer, which is treated as submission by the Customer of a binding declaration of will to conclude a Distance Selling Agreement with the Seller.
Account – a set of data stored in the Online Store and in the Seller’s IT system concerning a given Client and the orders placed by him or her and the distance Sales Agreements concluded by him or her, with the use of which the Client can place orders, as well as cancel or edit them in due time and conclude Distance Sales Agreements.
Order processing opinion or opinion of individual Goods – subjective statements and ratings awarded in the form of stars from 1 to 5.
Subscription Order – Order created automatically as part of the Subscription.
Subscription – an electronic service that allows for the automatic creation of Subscription Orders for specific Goods, according to the recurrence chosen by the Customer, without the need to place separate orders until the Subscription is completed.
Recurring Payments – are payments handled by the IdoPay payment service provided by the Operator and executed automatically, in specific cycles, used to pay for Subscription Orders on the basis of the consent given by the Buyer at the start of the Subscription (standing order of the Cardholder).
Operator – IdoPayments sp. z o.o. with its registered office at 30 Piastów Avenue, 71-064 Szczecin, entered in the register of entrepreneurs kept by the District Court of Szczecin-Centrum in Szczecin, 13th Commercial Division of the National Court Register under the number 0000859711, NIP: 8522666251, REGON: 387039893, with share capital: PLN 800,000.00. Address for delivery: al. Piastów 30, 71-064 Szczecin, also referred to as: ‘IdoPayments’ which is a national payment institution within the meaning of Article 2(16) of the Payment Services Act of 19 August 2011 (Journal of Laws of 2020, item 794 as amended)[hereinafter: “PSA”].
Card – a payment card issued under the Visa or International or Mastercard International schemes, authorised by the regulations of those schemes for transactions without physical presence.
§ 2. General provisions
Types and scope of services provided electronically:
concluding online sales Agreements – with regard to Goods sold in the Internet Shop,
rules of registration and use of an Account in the framework of the Internet Shop,
adding opinions, comments and evaluations – the Customer may add an opinion or comment to his/her order,
sending e-mails in which the Seller confirms the receipt of an order, possible receipt of payment, acceptance of an order for processing.
Initiation of the sale transaction of the customer’s used bicycles to BikeHero.
The use of the Internet Shop is possible on condition that the computer system used by the Customer meets the following minimum technical requirements:
up-to-date web browsers, e.g:
Firefox
Chrome
Microsoft Edge
any program for viewing PDF files.
The content placed on the pages of the Internet Shop, including descriptions of the Goods and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
The Seller shall make these Terms and Conditions together with the Annexes available through a link on the home page before, during and after conclusion of the Distance Selling Contract. The Purchaser may download and print it.
In order to ensure the security of the transmission of messages and data in connection with the services provided, the Internet Shop takes technical and organisational measures appropriate to the degree of security of the services provided, in particular measures to prevent acquisition and modification by unauthorised persons of personal data transmitted on the Internet.
§ 3. Transactions
Placing an order in the Online Shop can be done through an Account or by choosing the option of purchase without registration, in which case an internal account is created, on the basis of which the Customer can create an Account. The internal account is maintained until the data is deleted from the system or the Account is blocked.
The purchase is made by filling in an Electronic Order Form available on the pages of the Online Shop. The selection of the ordered Goods is made by adding them to the basket. The Electronic Order Form specifies, among other things, which Goods, at what price and in what quantities the Customer wishes to order to the location indicated by the Customer. The Customer takes the appropriate technical steps based on the messages displayed.
Once the Customer has entered all the necessary data, a summary of the order placed will be displayed. The order summary will contain information on: the Seller’s identification data, the subject of the order, the unit and total price of the ordered Goods, including delivery and other costs, if any, the selected payment method, the selected delivery method, delivery time and costs.
If the subject of the contract is the supply of Digital Content or Digital Services that are not stored on a tangible medium or services provided electronically or at a distance – the Consumer in the additional checkbox required to place an order and found on the Electronic Order Form gives the following consent: ‘I consent to the delivery of digital content which is not recorded on a tangible medium or to the commencement of the service before the expiry of 14 days from the date of the conclusion of the contract and acknowledge the loss of the right of withdrawal’. The seller will acknowledge receipt of the aforementioned consent by email.
In order to place an Order, it is necessary to provide personal data marked as mandatory in the Electronic Order Form, to accept the content of the Terms and Conditions, to send the Order by pressing the ‘Order and pay’ button.
The sending of the Electronic Order Form by the Customer constitutes a binding declaration of will to conclude a Distance Sales Agreement, in accordance with these Terms and Conditions.
The distance sales agreement is considered concluded at the moment of the Seller’s acceptance of the Electronic Order Form, which is confirmed by displaying a message to the Buyer confirming that the order has been accepted and specifying the order number.
After concluding a Distance Sales Agreement, the Customer receives an e-mail confirmation of the placed order, which includes: confirmation of acceptance of the order and final confirmation of all the essential elements of the Order and the general conditions of the concluded Distance Sales Agreement (Regulations of the Online Shop with Annexes No. 1 and 2), Seller’s data, Seller’s responsibility for the quality of performance, about services provided by the Seller after the sale and about the manner and effects of withdrawing from the agreement. Instructions on the manner and effects of withdrawal from the contract are included in Annex 1.
Until the Seller has commenced processing the order:
The customer can change his/her order using the technical solution available on the Electronic Order Form page and by going through the entire order path again. The order is changed by placing a new order that replaces the one previously placed. Alternatively, the payment made by the Customer is credited to the new order and, in the event of an overpayment, it is returned to the bank account from which the payment was made.
The Customer may cancel his/her order by selecting the ‘cancel order’ option available on the Electronic Order Form page.
If the Customer cancels the order, the Seller will refund the payment received within 3 working days. The payment will be refunded using the same payment method used by the Customer.
The processing time for the Order is between 1 and 10 working days from the date of conclusion of the contract.
The site offers the possibility to buy back second-hand bicycles from customers, provided that certain technical and formal criteria are met.
§ 4. Payment
The webshop offers the option of payment on delivery (with payment on account after delivery). The deferred payment option is possible in situations individually agreed with the Seller.
Payment for the goods can be made in the manner selected at the time of placing the order on the Electronic Order Form.
§ 5. Delivery
On the Electronic Order Form, the Customer selects the method of delivery by marking the choice made.
In the event that the Goods are not collected by the Customer, resulting in the return of the Goods to the Seller – the Seller may withdraw from the sales contract, after calling the Customer in an e-mail given in the purchase process to perform the contract. Withdrawal from the contract takes place by making a statement to the Customer in the form of an e-mail message.
In the situation indicated in point 2, the Seller is obliged to immediately return to the Customer the payment received for the Goods purchased by the Customer.
The currently available delivery methods in the Online Shop are available at https://bikehero.pl/pl/delivery.html.
§ 6. Withdrawal – Electronic Return Form
A consumer who has concluded a Distance Sales Contract may withdraw from it within 14 days without giving any reason. In the case of withdrawal from a Distance Sales Contract – the contract shall be deemed not concluded.
The Individual Entrepreneur is also entitled to withdraw from the contract on the principles specified in paragraphs 6 and 7 of these Regulations. Insofar as the Consumer is referred to in sections 6 and 7 of these Terms and Conditions, it is also understood to mean the Individual Entrepreneur.
In case of withdrawal from the contract – the Consumer shall bear only the direct costs of returning the Goods.
The Consumer’s statement must clearly express his or her wish to withdraw from the contract, in particular the Consumer may:
use the electronic return form available on the website of the Internet Shop: https://bikehero.pl/pl/returns-open.html.
withdraw from the contract using the withdrawal form attached in Appendix No. 2 – by sending it to the address of the Seller’s registered office.
The Seller shall immediately confirm on a durable medium the fact of receiving a declaration of withdrawal from the contract submitted in the manner indicated in points 1 and 2.
Sending the declaration before the deadline is sufficient to comply with it.
The period for withdrawal shall begin:
for a contract in the performance of which the Seller delivers the Goods, being obliged to transfer their ownership – from taking possession of the Goods by the Consumer or a third party indicated by the Consumer other than the carrier, and in the case of a contract which:
consists in multiple goods which are delivered separately, in lots or in parts – from taking possession of the last good, lot or part;
consists in the regular supply of goods during a defined period of time – from taking possession of the first item;
for other contracts, from the date of conclusion of the contract.
The form of declaration of withdrawal (Annex No. 2 to these Terms and Conditions) and information concerning the exercise of the right of withdrawal (Annex No. 1 to these Terms and Conditions) shall be provided in electronic form.
In the case of withdrawal from the Agreement on provision of Digital Content or Digital Service, the Seller may prevent the Consumer from further use of the Digital Content or Digital Service, in particular by preventing the Consumer from accessing the Digital Content or Digital Service.
In the event of withdrawal from the Agreement for the provision of Digital Content or Digital Service, the Consumer shall stop using that Digital Content or Digital Service and making it available to third parties.
The right of withdrawal from a Distance Sales Contract does not apply to the contracts indicated in Article 38 of the Act of 30.05.2014. (Journal of Laws of 2019, item 134) on consumer rights, inter alia Contracts:
a service for which the consumer is liable to pay the price, if the Seller has performed the service in full with the consumer’s prior express consent, who has been informed before the performance begins that he will lose his right of withdrawal after the Seller has performed the service and has acknowledged it.
in which the price or remuneration is dependent on fluctuations in the financial market over which the trader has no control and which may occur before the end of the withdrawal period;
where the object of the performance is something not prefabricated, produced to the consumer’s specifications or intended to meet the consumer’s individual needs;
whose object of performance is an item supplied in a sealed package which cannot be returned after opening for health or hygiene reasons, if the package has been opened after delivery;
whose object of performance is a sound or visual recording or computer software supplied in sealed packaging if the packaging is opened after delivery;
for the supply of Digital Content not delivered on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller has begun performance with the express and prior consent of the Consumer, who has been informed before the start of performance that after the Seller’s performance will lose the right to withdraw from the contract and has acknowledged it;
the subject of which is a perishable item or an item with a short shelf life, and in which the subject of the performance are items that, after delivery, due to their nature, are inseparably connected with other items;
for the supply of newspapers, periodicals or magazines, except for a subscription contract;
concluded through a public auction;
for the provision of services in the field of accommodation, other than for residential purposes, transportation of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service;
in which the object of performance is alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control;
§ 7. Effects of withdrawal from the contract
The Seller, within 14 days from the date of receipt of the statement of withdrawal from the Agreement for the sale of an item, will return to the Consumer all payments made by him, including delivery costs, corresponding to the cheapest delivery method offered by the Seller.
The payment will be refunded using the same method of payment used by the Consumer.
If the Consumer in order to exercise the right of withdrawal – uses the Electronic Return Form – the funds will be returned by the chosen method and to the bank account provided by the Consumer.
If the Seller has not offered to collect the Goods from the Consumer himself, the Seller may withhold reimbursement of payments received from the Consumer until he receives the Goods back or the Consumer provides proof of their return, whichever event occurs first.
The Seller may offer to the Consumer to collect the thing from him himself. However, if the Seller has not made such an offer – the Consumer should return the thing to the Seller (or a person authorized by the Seller to receive it) immediately, but no later than 14 days from the day on which he withdrew from the contract. To meet the deadline it is sufficient to return the item before its expiration. Goods that the Consumer returns should send it to the address of the Seller’s registered office.
The Consumer is responsible for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
The Consumer may not withdraw from the contract if the Digital Content or Digital Service is provided in exchange for payment of a price, and the lack of conformity of the Digital Content or Digital Service with the contract is insignificant.
The Seller may demand the return of the tangible medium on which it delivered the Digital Content within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the contract. The Consumer shall return the medium immediately and at the expense of the Seller.
The Seller shall be obliged to return the price only in the part corresponding to the Digital Content or Digital Service that does not comply with the contract, as well as the Digital Content or Digital Service, the obligation to deliver of which has fallen off due to withdrawal from the contract.
§ 8. Complaint
Complaint for a defect in the Goods or non-conformity of the Goods with the concluded Contract of Sale at a distance can be filed:
via the Electronic Complaint Form;
in writing to the Seller’s registered address or via e-mail to no-reply@idosell.com.
In the notification, it is necessary to specify the defect, which, according to the Buyer, the Goods have, the claims against the Seller, and if possible – to document the said defect and provide proof of purchase of the Goods in the Online Store. The Seller is obliged to respond to the complaint within 14 days of its receipt. If he does not respond within the aforementioned period, it is considered that he acknowledged the complaint. The response to the complaint shall be provided by the Seller to the Buyer in writing or on a Durable Media.
The steps that the Buyer must take in order to file a complaint, including the method of delivery of the advertised Goods to the Seller, are indicated at various stages in the Electronic Complaint Form.
If the Seller recognizes the complaint as justified: the cost of replacement, repair, including the cost of shipping associated with the complaint of the Goods shall be borne by the Seller.
The Seller shall be liable to the Consumer, as well as to the Individual Entrepreneur for non-compliance of the Goods with the Contract of sale at a distance under the rules that follow from the Law of 30.05.2014 on Consumer Rights.
The Seller shall be liable for non-compliance of the Goods with the Contract of sale concluded remotely existing at the time of delivery and disclosed within two years from that time, unless the term of usefulness of the Goods, specified by the Seller, is longer.
The Seller shall repair or replace the Goods within 14 days of acknowledging the complaint. The cost of repair or replacement, including in particular the cost of postage, transportation, labor and materials, shall be borne by the Seller.
The Consumer shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods at his expense.
The Seller is obliged to deliver Goods free of defects and is liable to the Entrepreneur for defects in the purchased Goods under the terms of the Civil Code.
The provision of Digital Content or Digital Service to the Consumer or Individual Entrepreneur is carried out in accordance with the rules that arise from the Law of 30.05.2014 on Consumer Rights.
Digital Content shall be deemed delivered when the Digital Content or a means that allows access to the Digital Content or downloading of the Digital Content has been made available to the Consumer or a physical or virtual device that the Consumer has independently selected for this purpose, or when the Consumer, or such device, has accessed it.
The Digital Service shall be deemed delivered when the Consumer or the physical or virtual device that the Consumer has independently selected for this purpose has accessed it.
The Seller shall bring the Digital Content or Digital Service into conformity with the contract within 21 days from the moment the Seller is informed by the Consumer of the lack of conformity with the contract, and without undue inconvenience to the Consumer, taking into account their nature and the purpose for which they are used. The cost of bringing the Digital Content or Digital Service into conformity with the Agreement shall be borne by the Seller.
§ 9. Feedback
You can place an opinion on the handling of an order or an opinion on an Item while visiting the Online Store by clicking on the interface placed next to the Item or by clicking on the link placed in an e-mail. Adding an Opinion is voluntary and free of charge. Within one order – the Customer may only add the above mentioned Opinion once.
Within the aforementioned Opinion, the Customer may assign a rating in the form of stars from 1 to 5 and add a verbal statement limited to 65535 word characters.
Ratings are stored and displayed publicly on the Online Store website, as well as on the websites https://zaufaneopinie.idosell.com and https://trustedreviews.idosell.com.
The Seller verifies Opinions using the e-mail address that was used in the purchase process of the Goods in question. An Opinion that is posted by a person using the e-mail address that was used in the purchase process – is marked on the Store’s website with the comment “opinion confirmed purchase”. Any other Opinion is marked as “opinion not confirmed purchase”.
The Seller may publish Opinions on a given Item from its other Online Stores.
Sprzedający nie zmienia Opinii w zakresie treści ani przyznanych gwiazdek.
The Buyer is solely and independently responsible for the statements made within the Opinion. The Seller shall be entitled to remove an Opinion under the terms of the law and these Terms and Conditions.
It is unacceptable to post content that contains information that is false, misleading, vulgar, aggressive, offensive or clearly prohibited by good morals. It is also unacceptable to place content of an unlawful nature, violating the rights of third parties, or constituting an act of unfair competition.
The Client undertakes not to place content that contains links to external websites, of a promotional or advertising nature, or that contains personal data of third parties.
At the express request of the Customer, the content of the Opinion may be hidden to other users of the Store, but the star rating awarded is included in the overall rating of the Store and the Goods.
§ 10. Intellectual property
The Customer declares that he/she is not entitled to any rights, including copyrights or related rights to the evaluations and statements posted by him/her, except for the right to use the Online Store in the manner specified in the Terms and Conditions. The Client is not entitled to any recording, reproduction, sharing, publicizing or dissemination of the content, unless such a right arises from the law or the Regulations.
The Client is not authorized to interfere in any way with the content, in particular, he is not authorized to interfere with the content, structure, form, graphics, mechanism of operation, or other elements of the Online Store.
By posting Opinions in the Online Store, which constitute works within the meaning of the Act of 4.2.1994 on Copyright and Related Rights – the Client grants the Seller a non-exclusive and royalty-free license, unlimited in time and territory, for the Seller’s use of these works, together with the right to grant a sub-license, which includes making the work available to the public in such a way that anyone can have access to it at a place and time of their own choosing (Internet). The license is granted with respect to all fields of exploitation known at the time of its granting, in particular the following fields of exploitation:
in the field of recording and multiplication of the work by any technique – in particular, by printing, reprography, magnetic recording, digital techniques, i.e. using any techniques on any audiovisual or visual carrier, in particular, on audiovisual discs, CDs, computer disk, in a multimedia network, including the Internet and related online services, and multiplication, recording, use on the Internet, advertising, multiplication of recording in electronic form in computer memory and in internal and external networks,
use of the whole or fragments or any elements of the work with the possibility of making modifications resulting from the essence of the given Internet medium – in all publications, especially online, digital, newsletters and information, alone or in combination with other works or fragments of works; use in whole or in fragments for promotion and advertising, especially in the form of audiovisual, audio, media advertising.
within the scope of circulation of the original or copies on which the work has been fixed – introduction into circulation, lending, rental of the original or copies,
within the scope of dissemination of the work in a manner other than specified above – public performance, exhibition, display, reproduction, as well as broadcasting and re-broadcasting, as well as making the work available to the public in such a way that everyone can have access to it at a place and time individually chosen by them,
use of works for promotional and marketing purposes;
The deletion of the Account by the Customer or the Opinion in accordance with Section 9, paragraph 8 does not affect the validity of the above license.
§ 11. Rules of sale in the subscription model
Electronic service in the form of Subscription may be provided by the Seller to the Buyer.
Use of the Subscription allows cyclic delivery of selected Goods, at intervals indicated by the Customer, without the need to place subsequent orders until the Subscription is terminated. Payment for the Subscription is made only using the Cyclic Payment mechanism and only through one Card.
Unsubscribing a Card from a Subscription terminates the Subscription.
Transactions under Cyclic Payments will be processed only after prior registration of the Cardholder with the Operator’s service (or the entity through which the Operator handles Transactions). Registration will be intended to authenticate that the Customer ordering the Cyclic Payment is the authorized holder of the Card to be debited. Before registering the Card on the Transaction site, the Customer is required to give consent for regular charging by initiating the Cyclic Payment service. The consent is stored in the Operator’s service.
The Buyer creates a Subscription by selecting this form of purchase in the Electronic Order Form. Confirmation of the creation of the Subscription is sent immediately to the Buyer’s e-mail address indicated when making the first Subscription Order.
The Customer manages the Subscription through the Account according to the available options.
The Subscription is made for an indefinite period of time.
The Customer may terminate the Subscription at any time. Termination of the Subscription by the Customer is tantamount to withdrawal of consent for subsequent charges under Recurring Payments. In this situation, another Subscription Order will not be created. If the termination of the Subscription occurs after the date indicated in the e-mail referred to in Section 11, the current Subscription Order will be the last to be completed.
a). Termination of the Subscription shall be effected by the Buyer selecting the “End Subscription” option in the settings of the respective Subscription, which are available after the Customer logs in from his Account.
b). The Buyer may also terminate the Subscription by emailing the store support at no-reply@idosell.com.
The Seller has the right to terminate the Subscription, of which it will inform the Buyer in the form of an e-mail or by telephone contact at least 7 days in advance. In this situation, the funds from the Card will not be withdrawn and no further Subscription Orders will be created.
The Seller shall be entitled to change the prices of the Goods during the Subscription, of which the Buyer shall be informed in the e-mail correspondence referred to in item. 11.
§ 12. Final provisions
These Terms of Use are effective as of 2023.06.14.
If any of the provisions of these Terms of Use are amended or invalidated by a decision of a competent authority or court, the remaining provisions of these Terms of Use shall remain in force and bind the Seller and the Customer.
The Seller reserves the right to amend these Regulations. Any contracts concluded before the effective date of the new Regulations, are executed on the basis of the Regulations that were in effect on the date of the contract.
The applicable law for the settlement of any disputes related to the Regulations is Polish law. These disputes will be resolved by the locally competent common court. A Customer who is a Consumer may also use out-of-court ways of dealing with complaints and claims. All information on out-of-court ways of handling complaints and pursuing claims can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. At the same time, we would like to inform you that the indicated procedures are voluntary and both parties must agree to them.
Pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, we would like to inform you that a platform for online dispute resolution between consumers and businesses at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is a one-stop-shop website for consumers and businesses seeking out-of-court dispute resolution of contractual obligations arising from an online sales or service contract.
§ 13. Appendix 1 – Information on exercising the right of withdrawal
The right to withdraw from the contract under the following rules is available to the Consumer and the Individual Entrepreneur.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days:
in the case of a contract of sale from the date on which you took possession of the goods or on which a third party other than the carrier and indicated by you took possession of the goods;
in the case of a contract obliging you to transfer ownership of multiple items that are delivered separately from the day on which you took possession of the last item or on which a third party other than the carrier and indicated by you took possession of the last item;
in the case of a contract obliging you to transfer ownership of items that are delivered in batches or parts from the date on which you took possession of the last batch or part or on which a third party other than the carrier and indicated by you took possession of the last batch or part;
in the case of contracts for regular delivery of goods for a definite period of time from the date on which you took possession of the first of the goods or on which a third party other than the carrier and indicated by you took possession of the first of the goods;
in the case of contracts for the provision of services or digital content that is not delivered on a tangible medium – from the date of conclusion of the contract.
In order to exercise your right of withdrawal, you must inform us, ie: Adam Oleksiak BikeHero, Bartnicza 19b, 05-240 Wilczeniec, tel. , no-reply@idosell.com about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail).
You may use the model withdrawal form, but it is not mandatory.
You may also fill out the Electronic Return Form available on the Online Store website: https://bikehero.pl/pl/returns-open.html. If you use this option, we will immediately send you an acknowledgment of receipt of the withdrawal information on a durable medium.
In order to comply with the withdrawal period, it is sufficient for you to send a notice concerning the exercise of your right of withdrawal before the expiry of the withdrawal period.
In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise.
In the case of contracts that require the transfer of ownership of an item, in which we have not offered to collect the Goods in the event of withdrawal – we are to withhold reimbursement until we receive the item or until you provide us with proof of its return, whichever event occurs first.
Please send the returned item back to: Adam Oleksiak BikeHero, Bartnicza 19b, 05-240 Wilczeniec immediately, and in any case no later than 14 days from the day on which you informed us about withdrawal from this agreement. The deadline is met if you send the item back before the expiry of the 14-day period. You will have to bear the direct costs of returning the item.
Due to the weight and dimensions of the Goods, in the case of withdrawal from the contract – returning the Goods may involve higher costs than ordinary postal delivery. If you wish to use courier services, it may be necessary to send the shipment on a pallet, which is more expensive than ordinary postal delivery.
